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Kenneth Wong
I am an expert Customer Experience strategist and service designer with a proven track record of building teams and CX transformation. I build teams that are passionate about achieving commercial results through sustainable customer experiences, co-creation and collaboration, and AGILE.
Expertise
Customer Experience
Design Thinking
School
National University of Singapore
SCRUM.ORG
Global CEM Certification
Tutorials by this expert
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Basics of Customer Experience
MarketingWhat is CX / The Measure of CX Success: PURR / The Four Pillars of CX & PURR: Brand, Segmentation, Insights and Journeys / Voice of Customer and VOC Tools
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